1
We have clearly defined the purpose of the Digital Transformation initiative and we know the main points that we need to act in order to truly be a company prepared for the new digital era.
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2
Our purpose is documented and well communicated to everyone on the team.
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3
The Digital Transformation objectives and initiatives have been unfolded to the operational level and we have defined metrics to know the progress of the results and their returns.
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4
We widely use indicators, reports and dashboards to monitor and direct investments in innovation within the company, as well as their return and deviations.
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1
Our executives clearly demonstrate an interest in Digital Transformation and widely believe that this is a competitive differentiator.
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2
The company's top management communicates that the Digital Transformation journey is the most important initiative in the company.
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3
Executives have a clear vision of where they want to go and take decisions based on facts and data.
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4
In priority projects, the top management actively participates in the day-to-day, monitoring and quickly deciding the course of the project when there are obstacles and barriers to be broken.
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1
Digital Transformation is a recurring theme within the company among the business areas, not just the technology department.
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2
I understand that Digital Literacy is one of the essential competencies to fully participate in the knowledge society in which we all live nowadays.
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3
Business areas are aware of the impact that Digital Transformation can bring to the company's results.
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4
In priority projects, the top management actively participates in the day-to-day, monitoring and quickly deciding the course of the project when there are obstacles and barriers to be taken down.
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1
I have deep knowledge of the CX concept, I have already implemented strategies to increase customer satisfaction and I have participated in projects to implement automation tools for customer relationships.
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2
Our processes were structured having in mind the customer's journey and all areas have the authority to anticipate any customer demand that is outside those processes.
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3
All marketing, sales and service processes are defined and automated using existing tools.
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4
All the company's actions are guided by the information we have from customers, from campaigns and communications, leading to a personalized relationship with the customer.
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1
Everyone knows where to find each of the key pieces of information, as well as whoever is responsible for it. Data sources are documented and available for consultation.
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2
Policies, processes and organizational structure to support corporate data management are effective and are in line with current LGPD, compliance and security laws.
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3
Data is reliable and does not generate questions in the meetings between departments.
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4
The company's decisions are usually assertive, as they are always taken from a correct interpretation of the data.
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1
We have all customer data centralized in a single base, with easy access for creating new indicators and decision-making. It is the only source of truth about customers.
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2
The company has an Operational Excellence Center, which keeps robots and automated processes fully operating, in this way, it can meet emerging business needs at the same time that keeps aligned with the company´s demands without losing governance.
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3
The management of system integrations is done through APIs to make data available to customers, suppliers, markets and connect internal and external systems in order to gain scale and governance.
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4
Business areas have the autonomy to create applications through Low-Code/No-Code platforms to deliver fast and efficient solutions.
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1
I have in-depth knowledge of the Cloud Strategy concept and have already participated in the definition of cloud computing adoption strategy.
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2
We have a clear strategy for adopting cloud services with the objective of reducing our investments in Assets (CAPEX) and transforming them into Operating Expenses (OPEX).
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3
Our policy for technology platform acquisition for Digital Transformation is preferably cloud services. Investments in server and software acquisition are only to maintain existing solutions.
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4
We adopt FinOps practices to understand the costs and to have control and predictability of cloud services.
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1
There is a clear awareness within the company that Digital Transformation is a journey, not a destination.
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2
The company's technology department is capable of meeting the demands of the business areas with agility and speed, helping them to achieve their goals by applying technology.
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3
We have a mapping of the needs of the business areas and a roadmap of investments enough to deliver the expected results.
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4
The company has a team/person dedicated to innovation, always stimulating and bringing news to the business areas focusing on delivering results.
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